Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
cancel
Showing results for 
Search instead for 
Did you mean: 
benzj
Level 7

Roku TV - issues with aspect ratio settings on 4:3 content

I got a Roku TV for Christmas this past year; one of the things I use it for is streaming Slingbox content to my TV using the SlingPlayer channel on Roku. Due to either how the Slingbox is set up on the sending end or how the SlingPlayer channel operates (I think it may be the latter, as the correct aspect ratio appears on my computer and phone through the respective apps; this however is irrelevant) the 16:9 output on the television is in 4:3 aspect ratio (the reason why it's outputting in 4:3 is irrelevant for purposes of this issue). In the past, in order to correct this problem, as it was a bit out of my technical reach to fix it at the Slingbox end, I was able to set the "Picture size" setting in the "Advanced picture settings" to "Stretch", which would stretch the 4:3 picture to fill the 16:9 screen (and thus, display in the correct aspect ratio, albeit with some minimal amounts of quality loss; it's not a big deal to me necessarily). However, since about a couple months ago, when I try to use this workaround, it seems the Stretch option ends up stretching the picture twice; once on the 4:3 image to make it 16:9 and then again on the stretched 16:9 image so that the 4:3 area of that image is displayed filling the 16:9 area. After dealing with this issue for a while (or, not dealing with it, as it has impacted my viewing of the Slingbox in question so much that I instead opt to stream through my computer now in order to get the correct aspect ratio), I decided to look into it deeper. I tried the same testing with 4:3 videos on the YouTube channel and local broadcast/antenna transmissions of a 4:3 digital subchannel. The same issue happens in both cases. Thus, rather than an issue with how the SlingPlayer channel handles aspect ratios, I believe it is an issue with the Roku software (or, at least with the version sent to my TV in an update) which was sent through an automatic update back on February 1; the latest version according to my Roku TV's update menu in Settings.

To illustrate my point, I have two images. Ignore what programming is playing in the images, or the flash from my smartphone in the images (it was late), as that is all irrelevant to the problem I am experiencing.

http://i.imgur.com/LMqPzw5.jpg
This first image shows what the image looks like, in Auto/Direct ratio settings, of a program run through the SlingPlayer channel through this Slingbox. The program being broadcast is aired in 4:3 over a 16:9 feed in its original aspect ratio, and the 16:9 image has been squeezed to 4:3 by the SlingPlayer channel. This double-squeezed image helps to illustrate the issue clearly. Prior to the February update (and on any other TV in normal circumstances), when the Stretch option is selected, the program would stretch to a regular 4:3 aspect ratio and the black bars currently inside the 4:3 image would fill the 16:9 space. For 16:9 programming, the video would fill the screen properly.

http://i.imgur.com/aiBVLji.jpg
The second image shows what the image looks like under Stretch settings, as indicated. Not only has the Roku TV cut off the bars imposed by the SlingPlayer channel, it has also stretched the image to remove the bars which were broadcast from the 16:9 image, thus double-stretching the 4:3 image in the broadcast to fill the 16:9 screen.

A rough idea on how to reproduce this issue would be to play a 4:3 video on the YouTube channel on my model of the device (though as this is a system issue, any 4:3 video on any channel should do) and then play with the "Picture size" settings. The sides of the 4:3 video should be cut off in the "Stretch" mode and not the "Auto", "Direct", and/or "Normal" modes.

I would like for this issue to be fixed by reversing whatever Roku did in the February update to make the "Stretch" function stretch twice (or some similar solution), as everything concerning aspect ratios was fine prior to that.

TECHNICAL DETAILS
Model: Insignia Roku TV 5302X model NS-32DR420NA16
Serial number 2N00AC760184
Software version 7.0, build 9051
0 Kudos
26 Replies
benzj
Level 7

Re: Roku TV - issues with aspect ratio settings on 4:3 conte

I got the update to 7.1 yesterday on my Roku TV and the issue remains unfixed.
0 Kudos
kooksurfer
Level 7

Re: Roku TV - issues with aspect ratio settings on 4:3 conte

"benzj" wrote:
I got the update to 7.1 yesterday on my Roku TV and the issue remains unfixed.


benzj,

I own a LG Roku TV and having the exact same problem with aspect ratio setting. Have you contacted Roku technical support yet? We should keep addressing this issue to Roku to fix the problem soon.

Please let me know if you find a way to resolve this issue. Thank you.
0 Kudos
benzj
Level 7

Re: Roku TV - issues with aspect ratio settings on 4:3 conte

It seems the problem has gotten worse, but this may be another issue: another Slingbox I have used in the past (though it was a while ago) that used to display normally in 16:9 now displays in 4:3, and faces the same problems as the original post. The original issue remains unfixed.
0 Kudos
scbbc81
Level 7

Re: Roku TV - issues with aspect ratio settings on 4:3 conte

I just want to chime in and say that I have had this issue since I got my TCL TV in early April (currently on 7.1) and it's rather irritating. It's not just the stretch it's also ZOOM verticle seems to zoom properly but horizontal still cuts off the sides. It does this for just about everything: Antenna, Netflix, USB play, etc... It's rather irritating as I like to stretch and zoom a lot of things for various reasons but I can't use that feature.

Except 4:3 Youtube videos tend to be smooshed and not wide enough and the TV doesn't seem to allow stretching Youtube.

I contacted Roku support about this but they told me I have to contact TCL about the issue - I didn't bother as talking 1 support in a day was enough and haven't gotten around to it.

But since it is effecting multiple brands of Roku TV's it doesn't seem like it's an issue for the manufacturer but a Roku software issue.

TCL 48FS3750 48in Roku TV 7.1
0 Kudos
benzj
Level 7

Re: Roku TV - issues with aspect ratio settings on 4:3 conte

"scbbc81" wrote:
I just want to chime in and say that I have had this issue since I got my TCL TV in early April (currently on 7.1) and it's rather irritating. It's not just the stretch it's also ZOOM verticle seems to zoom properly but horizontal still cuts off the sides. It does this for just about everything: Antenna, Netflix, USB play, etc... It's rather irritating as I like to stretch and zoom a lot of things for various reasons but I can't use that feature.


For me, the "zoom" function currently zooms in as if it were cutting a "windowbox" out of a 16:9 image.
0 Kudos
scbbc81
Level 7

Re: Roku TV - issues with aspect ratio settings on 4:3 conte

"benzj" wrote:
"scbbc81" wrote:
I just want to chime in and say that I have had this issue since I got my TCL TV in early April (currently on 7.1) and it's rather irritating. It's not just the stretch it's also ZOOM verticle seems to zoom properly but horizontal still cuts off the sides. It does this for just about everything: Antenna, Netflix, USB play, etc... It's rather irritating as I like to stretch and zoom a lot of things for various reasons but I can't use that feature.


For me, the "zoom" function currently zooms in as if it were cutting a "windowbox" out of a 16:9 image.


I just looked again - you are correct. That seems to be working properly then, it makes windowbox full screen, I don't have anything to test though only 1 antenna channel sends out a windowboxed signal but it only does it on a couple episodes of a show once in a while. It would be nice if they could actually fix this, or at least acknowledge the issue rather than telling me it's a TCL issue and I have to contact them.

Do you have the same issue I do with 4:3 youtube videos (smushed horizontally)? I pretty much only use it for music videos. To check as an internet child safe video to check "Sheryl Crow - My Favorite Mistake" (Only song I could think of off the top of my head that didn't have a ton of swears in it.)
0 Kudos
scbbc81
Level 7

Re: Roku TV - issues with aspect ratio settings on 4:3 conte

The TV (TCL 48FS3750 48in Roku TV) updated to 7.2. I was hopeing that it the update would be a quiet unannounced fix for the resolution issue - it wasn't.

Edit: all thought it did seem to fix the smushed 4:3 youtube videos - but still not the regular stretch option.
0 Kudos
benzj
Level 7

Re: Roku TV - issues with aspect ratio settings on 4:3 content

Okay, here is the status of my Roku TV as it stands right now.

  • The issue does not currently seem to be fixed (running 7.2.0, build 4110-12, updated July 22nd).

  • On 16:9 content, the Stretch function works as it should, cutting off theoretical pillarboxing to extend a 4:3 image into a 16:9 frame.

  • On 4:3 content, double-stretching still applies; not only does the Stretch setting cut off the actual pillarboxing it also cuts off theoretical additional pillarboxing on the proper 4:3 image.

  • Slingboxes previously in 16:9 but for some reason squeezed to 4:3 are now appearing in 16:9 again; I didn't test this on the same Slingbox that I reported the issue with but that one wasn't working tonight so I checked this with a different one.

All in all, this is sort of serving as a functional bump; this issue remains unfixed, and still needs to be resolved.
0 Kudos
benzj
Level 7

Re: Roku TV - issues with aspect ratio settings on 4:3 content

My Roku TV updated to version 7.2.0 build 4143-12 this evening, and it seems to have fixed the problem on the TV mode but not on the Streaming mode (where I use it more). Testing it with the Slingplayer app and the Slingbox I originally used to report the problem, it seems that the television channels are stretching properly but the Streaming settings still have the double-stretching problem.
0 Kudos