Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Roku TV Sound Issue

I have a Philips Roku TV and the sound regularly gets very hollow and loses all the bass. If I rewind or fast forward for a moment, it corrects the sound. It is occurring with all the apps on the TV. I plugged a Roku stick in, which layers Roku on top of the Roku TV. The sound is normal when viewing through the Roku stick. This only started after the 9.2 update. I am running build 4502-63. The TV is a Philips Roku 8623X.

Any advice??

Level 7

Re: Roku TV Sound Issue

I'm having the very same issue, sound is hollow and will even skip every other word. It sounds almost like a car with busted speaker. I have reset audio sounds and even factory reset the entire tv. It's interesting that in live TV there is no sound issue just in the roku apps.

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Roku Employee
Roku Employee

Re: Roku TV Sound Issue


Thanks for the post.

Is this issue occurring on a specific channel or does it happen across all channels? In addition, have you tried rebooting your wireless network to see if that resolves the issue and eliminate the possibility of it being a network connectivity issue?

Please keep us posted. With more information we will be able to assist you further.


Danny R.
Roku Forum Moderator
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