Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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billynoah
Level 7

Roku TV Low Volume Issue

[New topic created - content/title updated to reflect new topic]

- Detailed description of the exact audio or volume related issue you are hearing. 

Sound is quiet, and flat.  Volume must be turned up much loader than before. Previously, if I switched audio settings from normal to speech and back again it would temporarily make the audio go back to normal.  Recently, some update killed this workaround and now audio is bad 100% of the time.


- Make/model of Roku TV (Settings>System>About)

  • INSIGNIA Roku TV 5405X
  • INSIGNIA MODEL: NS-32DR310NA17

- Current version/build of software that you have installed 

  • 9.1.0 build 4121-20


- What audio source do you experience the issue occurring on while watching TV? e.g. Streaming channels, an HDMI input device, Antenna TV tuner

First noticed this in Roku Media Player.  Now seems to be affecting everything.

- When did this problem first occur?

approx 1 year ago.


- Have you tried adjusting sound mode settings, and does this resolve the issue? If so, what change did you make? 

Changed from normal to "speech" and back and this used to temporarily resolve the issue.  Now it does not.  Nothing helps.

 

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8 Replies
billynoah
Level 7

Re: Hisense Roku TV low volume after 8.1 update

I wanted to add that the audio is perfectly fine out of the headphone/aux output.  It's only the TVs internal speaker output that's affected.

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RokuTannerD
Level 19

Re: Hisense Roku TV low volume after 8.1 update

@billynoah Sorry, looks like our filters were working overtime and needed an extra cup of coffee. I've cleared up the issue and your post should be back in it's place. 

Feel free to PM me with additional details and I'd be happy to help take a closer look to see how we can help. 

 

Thanks!

Tanner

markthemark
Level 7

Re: Hisense Roku TV low volume after 8.1 update

RokuTannerD, 

Is there a fix for the volume lowering while streaming on my Roku Steaming Stick (2018).  Intermittently, the volume will decrease while watching Netflix or Youtube Videos. 

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Tharb5111
Level 7

Re: Hisense Roku TV low volume after 8.1 update

Same here.  I'm on vava projector and my volume is too low as well.  Weirdly when I set it to night mode the volume actually is louder than it is when volume control is off.  So odd and frustrating.  I'm about done trying to solve this.  

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Tharb5111
Level 7

Re: Hisense Roku TV low volume after 8.1 update

When I watch hulu or netflix volume is often too quiet, then it goes flat and looses depth of sound.  Almost like it reverts to 2.0 stereo when I have it on dolby dts.  I've got the volume set 3/4 to max and it's quiet as if it's set at 1/4 volume.  Im using a new premium high speed hdmi too.

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Lisa58
Level 7

Re: Hisense Roku TV low volume after 8.1 update

I have a Samsung with the same issue. I really thought the sound was going out on my tv. I have it turned all the way up and still hard to hear. I hooked up my old DVD player and the volume is fine. This had been going on for about a year and a half. It’s every low on everything I stream through Roku. Did this issue ever get resolved?

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bodycount
Level 7

Re: Hisense Roku TV low volume after 8.1 update

I have the same issue... did this get resolved ?

raymondjtoth
Level 7

Re: Hisense Roku TV low volume after 8.1 update

nope

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