Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Roku Streaming Stick will not reset

There is no HDMI output from my Roku 3810R streaming stick.  Everything good with cable and power connections.  The white indicator light on stick is lit.  I try factory reset by removing stick from TV and pushing the reset button.  The white indicator light DID NOT blink after pushing the reset button on the stick for 30 second.

I've had the stick for about 13 months (out of warranty).  I'm out of ideas what to do next.  Any recommendations?

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5 Replies
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Roku Employee
Roku Employee

Re: Roku Streaming Stick will not reset

@SmallGuy 

Thanks for the post.

Can you please provide more information about the issue you are experiencing? Have you tried using another HDMI port on the TV? For troubleshooting purposes, have you tried connecting the Roku device to another TV to see if you are experiencing the same issue?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 8

Re: Roku Streaming Stick will not reset

I am having the same problem with my stick. There was a website on the “unable to connect to internet screen” that I went to. (go.roku.com/connectivity) They started chatting with me and wanted to know the code and my name, email and callback number in case we were disconnected. They told me it would be a one time fee of $69.95. I told them to forget it. They called me back a few minutes later and said they might have coupons to lower the cost. I said no thanks and hung up. Why would that link be on my screen if it were a scam? I have three devices and the other two work fine. This one is in my shop and it just quit working. I was going to buy another roku for another room but I am worried about it now.

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Level 19

Re: Roku Streaming Stick will not reset

There's nothing wrong with the link, you just searched for it instead of actually going directly to it.  To ensure you're going directly to a website and not searching for it, always preface any link given by Roku with https:// (e.g., https://go.roku.com/connectivity).  You most definitely were not at go.roku.com/connectivity.  Did you look at the URL shown in your browser or do you have one of those browsers that hides the URL?  A good indication of whether you're on a bogus Roku website is if a phone number is shown or chat is offered.  Any such customer service is completely foreign to Roku.

Thy this real Roku website:  https://support.roku.com/article/208755728

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Level 8

Re: Roku Streaming Stick will not reset

Thanks for the reply. I probably didn’t put the https in. I will remember that! Thanks again!

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Level 7

Re: Roku Streaming Stick will not reset

Hi Danny.

Thanks for reply.

Since there seems to be no HDMI output from the Roku Stick, I have try the following:

1)  Check and verify cable connections (power cable to stick, ensure Roku stick is seated in TV HDMI connector).

2) Move Roku Stick to another HDMI connection of same TV

3) Install Roku Stick to HDMI connection of another TV.

4) Restart Roku Stick using remote buttons sequence (Home, Up, Rewind, and Fast Forward)

5)  Remove and reconnect power to Roku Stick.

6)  Reset Roku Stick via button on stick (even after 30 second, indicator light does not flash).

I brought 3 Roku devices (2 Express and 1 Stick) in 2019, 1 Express failed to function properly within 8 months and the Stick failed to function properly in the 13 month.

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