Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Roku Streaming Stick+ restarts every few minutes

My Roku Streaming Stick+ restarts frequently.  It happens every time I watch a TV show or movie.  It sometimes happens while on the home screen or settings menu.  I have looked at several other posts similar to this with different Roku devices and tried to test and see if those solutions solved the problems with no luck.  Below are the steps I have taken to try and identify the problem with no success:

  • replaced the batteries in the remote
  • swapped the USB power cable and wall power adapter
  • used the Roku on a different HDMI port
  • used the Roku on a different HDMI device
  • verified it has the latest software update
  • performed a factory reset

The Roku also feels warm to the touch.  I am not sure if this is normal or not.

The device is under warranty still so if I cannot resolve this soon, that may be my best option.

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