Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Roku Streaming Stick+ is unresponsive

Hello all. I've been using my Roku Steaming Stick+ for over a year now, and I truly love the ease of using it. But about a few months ago my SS+ stopped responding completely? The Roku menu screen comes up, but it does not connect to the internet and does not let me navigate the screen. I've gotten the HDMI extender, transferred over to power through an outlet, restarted all devices including my router, and also bought another smart remote, and NOTHING has worked! Customer support has been less than helpful, and I'm really frustrated and worried that I've wasted money on this device and the additional remote. Any advice would be greatly appreciated, because all I want to do is to get back to watching my favorites on my Roku!

Roku Streaming Stick + (3810, 3811 series)  

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Level 20

Re: Roku Streaming Stick+ is unresponsive

Roku stick products, since most are in use hiding behind the tv set, only respond to point-anywhere remotes that connect by wifi-direct.  These must be paired to the Roku.

Video from Roku re how to pair point-anywhere remote:

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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