Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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mmusson
Level 7

Roku Streaming Stick+ USB power issues

The tv (not a Roku tv) comes up with a low power message upon initialization.  Sometimes after a short period of time it cycles through and works.  Other times the low power message remains.  Using out of the box equipment/cables and same wall outlet.

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6 REPLIES 6\
Brownie30
Level 8

Low power

I have had my roku for less than a year and it say low power i have used everything that came with it plus i even set it up on a different tv saying low power what is going on

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renojim
Community Streaming Expert

Re: Low power

It's possible that the power adapter is failing.  Do you have one from a phone or tablet you can try?

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Tvoptional
Level 7

Re: Roku Streaming Stick+ USB power issues

After using the streaming stick for almost two years, same equipment and connections I’m getting this low power message. It doesn’t make sense to suddenly not pull enough power to do what it’s always done.  Is it failing after not even two years?

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DBDukes
Community Streaming Expert

Re: Roku Streaming Stick+ USB power issues

@Tvoptional 

It's possible it's failing. It could be the power supply that's failing, not the Roku itself. Are you powering from the included power supply? Or are you using the USB on the TV to power the Stick? If the TV USB, try the power supply.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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Nothappy14
Level 7

Re: Roku Streaming Stick+ USB power issues

Hey Danny,  Same problem here.! 

Not happy never had this problem before... my son was just over here and it worked for except he used his Hotspot on his cellphone. When it came time to used my Hotspot which both of ours is Verizon mine didn't work.  The same message popped up to use a different plug in

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Streaming Stick+ USB power issues

@Nothappy14

Thanks for the post.

Can you please clarify the issue you are experiencing? How are you powering the Roku device? Is the device plugged into the TV USB port or is plugged into a wall outlet?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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