Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Tomoso
Level 7

Roku Streaming Stick No Longer Working

Roku stick suddenly stopped working. The white light no longer comes on when connected to power source. Input source for this device no longer appears in TV source list. Other Roku stick from another TV works perfectly on this TV. Streaming Stick is only two years old. Is this considered a normal lifespan?           Model: 3800X Serial No: YFOODM491989.  Tried to email customer support several times, but each time told there was an problem with submission and to try later. Never said what problem was and still getting same message now. Please help.

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2 REPLIES 2\
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Streaming Stick No Longer Working

@Tomoso 

Thanks for the post.

If the light is not showing on your Roku device, this would mean that the device is not getting power. Have you tried replacing the power cable that you are using to power the Roku device?

If you need a replacement cable, you can purchase one on our Products page here: https://www.roku.com/products/accessories/streaming-stick

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Tomoso
Level 7

Re: Roku Streaming Stick No Longer Working

Tried changing out power cord from other Roku Stick and still no power light. Also used existing power cord with other Roku stick and it works perfectly. Beginning to believe that streaming stick itself has failed after just 2 years.

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