Playback Issues - Audio/Video & Power

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Jen10
Level 7

Roku Streaming Stick 3600x light blinks 7 Times then shuts off

my Roku Streaming Stick 3600x light blinks 7 Times then shuts off. my tv fell and the roku was hit first and it shut off. the back plate had come a little pushed out so i pushed it in and it turned on, blinked 8 times and then the light dimmed to the lowest and there was no picture on screen. also the light blinks 4 times fast when holding the reset button

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RokuMary-F
Roku Employee
Roku Employee

Re: Roku Streaming Stick 3600x light blinks 7 Times then shuts off

Hi @Jen10,

Welcome to the Roku Community. We'd like to know more about how we can help.

How are you powering the device? Is it plugged into the TV USB port, or is it plugged into the wall outlet with the provided cables? In addition, have you tried using another HDMI port on your TV as well as trying your device on another TV to see if you are seeing the same issue?

To help troubleshoot the issue further, follow this link: What to do if you cannot see the picture from your Roku® streaming player on your TV | Official Roku...

Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary

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