Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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JockFlyHi
Level 7

Roku Streambar not recognizing HDMI arc on Samsung Un55f8000

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Hi guys, having difficulty getting my new Roku streambar  to talk to my tv. I use arc with all my setups and yet, I have never been as frustrated as I am now. I simply cannot get ARC to work (why roku feels the need to have some kind of automated pass/fail on set up I have no idea-just let me configure manually!)

Anyway, TV settings: anynet+(HDMI-CEC) is set to “on”; sound output set to “receiver”; HDMI (I’ve tried a number of different cables) connected to ARC HDMI on TV. I’ve tried outputting in PCM, DD, 2.1.

Streambar refuses to see tv, keeps saying “something went wrong....” this tv spoke with my pioneer receiver for years with the same settings.

Incidently, the tv anynet+ Setting can see the roku soundbar and the roku remote will power on/off the tv and yet...no ARC.

anyone got any ideas? Cheers.

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StreamerUser
Community Streaming Expert

Re: Roku Streambar not recognizing HDMI arc on Samsung Un55f8000

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1) You didnt mention your Streambar firmware version:  Settings/System/About

2) Check for updates:  Settings/System/System update/Check now

3) Make sure you have the latest TV firmware (ver 1218.0/May 29 2020)

3) Unplug everything (Roku, TV, etc) from power completely  for 5-10 minutes - Power the Streambar (give it a few minutes), then Power the TV fully on, then try the Streambar ARC setup.

StreamerUser
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StreamerUser
Community Streaming Expert

Re: Roku Streambar not recognizing HDMI arc on Samsung Un55f8000

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1) You didnt mention your Streambar firmware version:  Settings/System/About

2) Check for updates:  Settings/System/System update/Check now

3) Make sure you have the latest TV firmware (ver 1218.0/May 29 2020)

3) Unplug everything (Roku, TV, etc) from power completely  for 5-10 minutes - Power the Streambar (give it a few minutes), then Power the TV fully on, then try the Streambar ARC setup.

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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JockFlyHi
Level 7

Re: Roku Streambar not recognizing HDMI arc on Samsung Un55f8000

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Streameruser-thanks for the response.

1&2. Streambar firmware 10.0.0 Build 4209 up to date.

3. Tv firmware is 1218

4. Streambar-I presume the only way to re-access ARC setup is via factory reset? I can only find display settings in the advanced system settings.

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StreamerUser
Community Streaming Expert

Re: Roku Streambar not recognizing HDMI arc on Samsung Un55f8000

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Not having a Streambar I'm not sure of all the UI menu options.

There may be an option to re-run/re-setup the ARC without doing a Factory Reset - you might need to go through the entire UI, but I would look under Settings/Display type, Settings/Audio and Settings/System/Control other devices first.

If you skipped the ARC detection/setup initially and chose Optical that may be why ARC isnt working later (it probably has to have a successful detection/setup in order to be enabled).

Since the ARC detection/setup happens with/immediately after the Display setup, it may be possible to trigger the ARC detection routine by re-detecting the display under Settings/Display type/Auto-select (just select it even if its on it).

Otherwise, you can try the factory reset, but you also might contact support first:

chat or email:  https://support.roku.com/contactus/contact-options   (choose setup/streambar/other/need more help?)

StreamerUser
Roku Community Streaming Expert

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JockFlyHi
Level 7

Re: Roku Streambar not recognizing HDMI arc on Samsung Un55f8000

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So I tried @StreamerUser's suggestion: unplugged literally every cable from both TV and Roku. Powered up the Roku, connected Roku to HDMI arc (all other hdmi's disconnected). Powered up TV. ARC and HDMI-CEC now work....classic! Didn't have to re-do the setup, just worked. Hopefully it doesn't fail when I reconnect my other sources!

🙏 

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StreamerUser
Community Streaming Expert

Re: Roku Streambar not recognizing HDMI arc on Samsung Un55f8000

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Glad you followed the specific sequence and got it resolved - with HDMI handshaking/EDID/CEC/ARC issues, its best to power everything off for a few minutes then power them on in the following order:

1) AVR/Soundbar

2) TV

3) Everything else connected to the AVR/TV

If you ever run into it again, just follow that order and it works 99% of the time to resolve whatever odd issue was happening.

StreamerUser
Roku Community Streaming Expert

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JockFlyHi
Level 7

Re: Roku Streambar not recognizing HDMI arc on Samsung Un55f8000

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Update:

the fix was only temporary, it seams if you use AirPlay the TV and streamer don't HDMI handshake properly again. The TV sees the roku and the remotes work as per HDMI-CEC but the ARC audio doesn't play.

Either the streamer doesn't switch its inputs or the TV gets confused.

Each time I have to turn both units off, disconnect the other hdmi inputs. Switch back on. Reconnect other HDMI inputs. *sigh*

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StreamerUser
Community Streaming Expert

Re: Roku Streambar not recognizing HDMI arc on Samsung Un55f8000

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Its still the same fix, its just you are going to have to do it a bit more often than you'd otherwise like/want/should/would.

I highly recommend informing both Roku and Apple about the issue:

Roku CS chat/email/phone:   https://support.roku.com/contactus/contact-options

Apple:  https://support.apple.com/contact

StreamerUser
Roku Community Streaming Expert

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