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Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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techy121592
Level 7
a week ago

Roku Streambar not powering on all of a sudden

My Streambar has worked perfectly up until 2 days ago and now suddenly won't power on.

Now I have no lights on the front and no output to the TV. I have verified that all of the cables are properly connected and I have tried other power outlets, but it is still not turning on. I have also tried holding down the reset button for 10+ seconds and it still doesn't do anything.

Is there something I could do to get this working once again or am I stuck going through customer support to get a replacement since it is still in the manufacturer warranty period?

Roku Streambar 

Roku Streambar
9102R, 9102CA, 9102MX, 9102EU, 9102RW
Roku Streambar
Roku Streaming Players
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MaryFranco
Roku Employee
Roku Employee
a week ago

Re: Roku Streambar not powering on all of a sudden

Hi @techy121592,

Thanks for letting us know about the power issue with your that you are experiencing.

If you are unable to resolve the issue, please send me a private message with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Please let us know and we'll continue assisting you from there.

Thanks,

Mary

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