Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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j-lard
Level 7

Roku Stick Plus audio issues

I have a Roku Streaming Stick Plus. This is plugged directly into my tv. the tv will pass dolby digital. If I have the HDMI setting on auto I will only get stereo on Netflix. there will not be an option to change audio tracks in the app. If I change the HDMI setting to dolby + then I get 5.1. I've contacted Roku support and Netflix and each say the problem is the other. So what I do now is leave the HDMI setting on Dolby + and if I change to a different app like Hulu I will have to change the HDMI setting back to auto. Shame the auto setting doesn't quite work correctly. Any one have this problem?
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2 Replies
atc98092
Level 13

Re: Roku Stick Plus audio issues

Netflix uses Dolby Digital + for audio. Your Stick (and every other Roku player except for the 2016 Ultra and some TVs) cannot convert the DD+ to standard DD, and your TV also doesn't support DD+. I believe by setting the Stick to Dolby, the Netflix app will only supply standard DD. 
Dan
Nvidia Shield, Roku Stick (3600), Ultra (4640), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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j-lard
Level 7

Re: Roku Stick Plus audio issues

Thanks for your thoughts. Yes Netflix transmits in DD+. I'm aware the stick doesn't decode it, neither does my tv. However my tv will pass it through to my receiver. I'll be a little more specific here,
With the HDMI setting at auto I get stereo only from Showtime, and Netflix. When I change the HDMI setting to DD+, I will get 5.1 on Netflix and Showtime. Now I've contacted Showtime and according to their tech person Showtime only streams in stereo. I find that interesting since my receiver will see 5.1 channels and recognizes it as that. You might think well what's the problem? Well the problem is I have to have the HDMI setting on DD+ to get 5.1 and when set that way any channel streaming in stereo only will have no audio. So I must go back to setup and change the HDMI setting to auto. I have my stick connected to my tv and am wondering if anyone else has the same problems. Maybe some are happy with just stereo but I'm not. Maybe I need to update my receiver so I can plug the stick into that but I'm not in any hurry to replace that either. I was just hoping that with the HDMI setting on auto it would truly be auto, detecting the different audio streams and letting me choose, but it doesn't.
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