Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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bojanglingus
Level 7

Roku Soundbar - No Sound from TV

I have a Roku Soundbar and when I power the device on a watch Roku channels I have no issues.  However, when I switch inputs to watch cable TV I lose audio.  I can usually flip inputs back and forth a few times to get the audio working.  I have the Soundbar connected via HDMI ARC.  Any ideas?  Of I can't resolve, I am going to return the Soundbar.

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2 Replies
thalloran
Level 7

Re: Roku Soundbar - No Sound from TV

I just got my soundbar and I have almost the same issue. My TV does not have ARC, but I have the optic cable connected. Sound works when I'm streaming through Roku but not if I'm watching my regular feed. I see you've had no response for three weeks. That doesn't bode well. 

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bojanglingus
Level 7

Re: Roku Soundbar - No Sound from TV

Yeah, unfortunately these products seem to get little to no technical support from the company and I still don't have a solution.

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