Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
jam224
Level 7

Roku Smart Sound bar every app when selected sends me back to home screen

Hi everyone so I purchased a roku smart sounds bar a few months ago and set it up. It worked great for one night then everything went to **bleep**. Every time I select an app it starts up then sends me right back to the home screen. I have tried it with every single app on my home screen they all do the same thing. So after hours of troubleshooting restarts and updates over multiple days, I returned my soundbar to roku thinking it had to be a hardware problem. Today I received my new replacement soundbar and what do you know the same problem!!! I have tried every troubleshooting option they have. It would be great if roku cared enough about there customers to answer my multiple emails or have someone to call to help sort out this mess. 

0 Kudos