Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
cmbmmason
Level 7

Roku Restarts when streaming

We just hooked up our Roku SE, received it as a gift for Christmas.  Some channels play ok (like cw and vevo) but most cause the Roku box to restart as soon as you click on it (examples: netflix, prime video).  What do we need to do to solve the problem?

0 Kudos
3 REPLIES 3\
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Restarts when streaming

@cmbmmason 

Thanks for the inquiry.

How are you powering your device? Are you powering through the TV UBS port or plugged into a wall outlet? What specific channels cause your device to reboot?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
cmbmmason
Level 7

Re: Roku Restarts when streaming

The usb is plugged into the internet modem.   Ones that we have had issues with are Netflix, prime video, and right now media.   It was working better earlier today but still rebooting after being on for a short time (last night the reboot was as soon as the channel tried loading)

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Restarts when streaming

@cmbmmason 

Thanks for the note.

We would recommend powering your device with the provided wall power adapter to see if you are still experiencing issues.

Please keep us posted.


Thanks,
Dannu

Danny R.
Roku Forum Moderator
0 Kudos