Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Evo
Level 7

Roku R635 soundbar and TV out of sync.

Hello, first time ever posting online but this just so dumb and I've had it.

 

I purchase TCL P series while back and always had an audio issue where TV echos it's sound along side my soundbar (connected optical) now fast forwarding to newer R635 yet again I have the exact same issue. WHY??? What pisses me off is R635 actually has decent sound, I mean I like it. So I want that sound and my god **bleep** soundbar to be in sync.

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3 REPLIES 3\
Tivoburkee
Community Streaming Expert

Re: Roku R635 soundbar and TV out of sync.

The R635 is model of the tv? You upgraded the tv but are still using the same soundbar? What is brand and model of soundbar? 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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GuitarMan
Level 10

Re: Roku R635 soundbar and TV out of sync.

Have you fixed it?  I have a 65R635 and have not been able to fix the audio being out of sync with the video.  TCL support has just told me that this is a known issue with the Roku software and it should be fixed in their next firmware update (10.0), but I have no way to confirm this until the software is released. 

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Evo
Level 7

Re: Roku R635 soundbar and TV out of sync.

I just returned the TV. Why deal with out of sync issues. If they refuse to acknowledge the cause and not fix then I'll take my money elsewhere. I purchase 65 x900h and haven't had issues. I suppose it is worth paying more for a premium experience.

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