Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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lcharnes
Level 7

Roku Premiere will display reboot animation, but no menus or programs

Yesterday, my two-week-old Roku Premiere was working fine.

Tonight, it comes up black. I hard boot (power off/on) and get the startup animation (bouncing letters R-O-K-U), then nothing -- no menus, no scrolling purple screensaver, nada. That I can see the startup animation tells me there are no problems with the HDMI cable or the TV.

There are no blinking red lights on the front. I've already tried turning off everything, then turning it back on. I've already tried unplugging all the cables and replugging them. There's no response to the remote. No change.

Where do I go from here?

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