Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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phil-t
Level 7

Roku Premiere video streaming issue with Resound TV Streamer2 Connected

Hello, new here and to ROKU.  We have ROKU Premeiere that works perfectly until --- I have hearing Aids and just received a ReSound TV Streamer 2 device that pairs via bluetooth to my hearing aids, connected to the optical audio port on my TV, a SONY.  When this ReSound device is powered on it causes the streaming from the ROKU to be sporatic, like I have a bandwidth issue, but I do not.  Power off the ReSound device and all is well.  When it does play video the vdeo very poor quality.  I have tried using analog vido connection, no help.  I have tried removing the hearing aid bluetooth connection to the ReSound, no help.  Really seems like a WiFi interference issue but I don't know.

The audio part works great when it is playing.

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4 REPLIES 4\
phil-t
Level 7

Re: Roku Premiere video streaming issue with Resound TV Streamer2 Connected

Well, that typing woke my tecno mind to the WiFi interference concept - I was able to change the bluetooth settings on the ReSound Device and - All Is Well.

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makaiguy
Community Streaming Expert

Re: Roku Premiere video streaming issue with Resound TV Streamer2 Connected


@phil-t wrote:

Well, that typing woke my tecno mind to the WiFi interference concept - I was able to change the bluetooth settings on the ReSound Device and - All Is Well.


I'm glad you were able to get this resolved.  And a BIG THANK YOU for reporting back.  This could help anybody with a similar problem that actually searches for a solution before posting.

Just in case... can you relate details of the bluetooth setting you changed?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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phil-t
Level 7

Re: Roku Premiere video streaming issue with Resound TV Streamer2 Connected

The TV streamer has a button to start the pairing with my hearing aids. It has the ability, by pressing that button one, two, or three times to change the Bluetooth "chanel" advertised.

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makaiguy
Community Streaming Expert

Re: Roku Premiere video streaming issue with Resound TV Streamer2 Connected

Great.  Thanks @phil-t 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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