Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Bladerunner007
Level 7

Roku Premiere turns on but just keeps flashing the words “roku” and then goes to a black screen

Hi, I got my Premiere device last October but as of a few months ago it just turns on and flashes the words “Roku” three times then goes to a black screen.  I’ve tried using the reset button, unplugging as far as up to a month before trying again.  Any suggestions, Ive not seen anyone else with this particular problem.  Thank you

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2 REPLIES 2\
AvsGunnar
Community Streaming Expert

Re: Roku Premiere turns on but just keeps flashing the words “roku” and then goes to a black screen

Sounds like it is stuck in boot mode.  See if you can factory reset.  Press and hold that Reset button for 30+ seconds.  Only other thing may be to try and replace the power lead or the power adaptor and try plugging into the wall if you currently have it plugged in the TV USB power port.  

If less than a year old (purchased in October) should qualify for replacement under warranty.  https://support.roku.com/article/208757058

Post back with any updates.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
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Bladerunner007
Level 7

Re: Roku Premiere turns on but just keeps flashing the words “roku” and then goes to a black screen

Thank you for the help, I did try that 3 times just now and it's still just flashing the words Roku.  I'll reach out to the warranty link that you included which I appreciate.

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