Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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javiucsd
Level 7

Roku Premiere+ keeps crashing, loses signal to TV after Dec 16, 2020 update

Roku Premiere+ 4630X apps aren't working. Software version 9.4.0.4200 It is connected via ethernet. I plugged in laptop to ethernet and computer worked fine. I tried HBO max, Netflix, CBS All Access. None of apps are working.

There was an update on Dec 16, 2020. HBO max was installed on Dec 17, 2020.

Apps are taking long time to load, resetting, sometimes the signal is lost to TV. And now I am getting weird lines on the screen.

Anyone one else have issues with latest update or is it the hardware? 

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boogernose
Level 18

Re: Roku Premiere+ keeps crashing, loses signal to TV after Dec 16, 2020 update

Settings/System/System update

and then do System restart without any MicroSD memory.

Does the light on the front of the Roku variate at all?

Did you get the dancing Roku?

After that Id try a factory reset Settings/System/advanced system settings/ Factory reset

What color is the light on the front of the Roku. Is it steady always?

likely the Hardware if it persists.

---A problem clearly stated is a problem half solved---.
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