Playback Issues - Audio/Video & Power

[flaxseedoil1000]

Idling at 205 degrees
It's out in the open
It throttles down to 216 MHz
Normal?

[wildsprite]

please be more specific, which model Roku Premiere is this?

[flaxseedoil1000]

3920
https://www.roku.com/products/roku-premiere

[DubTaylor]

232 degrees?
Normal?
Uh... no (unless you live on Mercury/Venus/Georgia in August).

What you have there is a hockey puck hot enough to end the game when the ice melts.
RMA or Out The Window (into a bucket of water - Only YOU Can Prevent Forest Fires!).
Select the one that is most applicable in your situation.

[flaxseedoil1000]

Thanks I may try to RMA it next month, waiting for the new Fire Cube since it has Dolby Vision and ethernet.
I unplugged it for a couple of hours, plugged it back in and it's at 147 degrees?

[jeffrok]

Does it feel warm/hot to the touch? Maybe it's incorrectly reading the temp.

[flaxseedoil1000]

"jeffrok" wrote:
Does it feel warm/hot to the touch? Maybe it's incorrectly reading the temp.

Like you I was wondering how accurate it's measurement is.
6 months old, never got a temp warning until a few days ago so I never checked it before.
After it was unplugged for 2 hours it was slightly warm.
This is it after 10 minutes of idling, feels like a frying pan. Sure seems to be working hard for just idling on the secret menu.

[jeffrok]

Yes, if it's hard to keep your hand on it, definitely RMA it.

[RokuDanny-R]

Hi,

Thanks for letting us know about the issue that you are experiencing.

It's fairly normal for your device to get warm during use, but if you are seeing a message on screen mentioning overheating, there are a few things you can do to help. See more here: https://support.roku.com/article/226794787-what-should-i-do-if-the-red-light-is-on-or-i-see-a-your-d...

If you are still unable resolve the issue, feel free to send me a PM with your Roku account email address and the serial number of your device from Settings>System>About. I'll follow up directly to assist you more from there!

Thanks,
Danny

[rh55balcolm]

Also have the exact same issue with my 4 month old Premiere+.  of overheating and it is also free and clear of all heat sources.  sending you info now.
regards.