"Jo Boo" wrote:
Here is the real reason Roku Premier Plus gives an HDCP 2.2 error. Roku Premier Plus does not support HDR. That's it. To fix the problem go into Roku Display Type and change it from Auto Detect to 4K at 60Hz and make sure it isn't either option with HDR in the name. This is the fix for the HDCP 2.2 error with Roku Premier Plus. However, when there is another Roku software update it will reset the Display Type to Auto Detect once again and you'll know this when you start getting this error again.
How did I figure this out? I spent 2 hours on the phone with Roku support, we tested new 2.2 HDMI cables, reversed them, checked my TV, checked my receiver, checked absolutely everything. Then the support person suggested I change the Display Type to 4K at 60Hz. When I asked why not change it to 4KHDR at 60Hz he told me that the Roku Premier Plus wasn't HDR compliant. I told him that on the box it said 4K HDR ready. He kept correcting me saying that no it wasn't HDR and that my box didn't say HDR (I think he was in the Philippines) . So he had me change Display Type to 4KHDR at 60Hz and a few minutes into a show the screen on my TV went black and on another try gave me the HDCP 2.2 error purple screen. Then when I changed the Display Type to 4K at 60Hz with no HDR the show I previously streamed played seamlessly from then on.
So the bottom line is that you need to keep the Roku Premier Plus Display Type on 4k at 60Hz to avoid the DHCP 2.2 error. The second thing you need to do is call Roku and tell them you want a replacement for your non-HDR Roku Premier Plus with a model that does support it. The third thing is to tell your retailer that Roku is lying about their product and that they should no longer carry it until they label their products truthfully. There should be an inquiry into Roku's deceptive marketing because they own the streaming market and have been deceiving customers for many years without facing any penalties. Please pass this on to whomever is having an issue and contact Best Buy, Costco and anyone else who is selling the Roku Premier Plus. Cheers.
I am having the same problem. I talked to a buddy of mine who has the same device and he was running into the same issue yesterday. It keeps defaulting back to AUTO but isn't switching to 4K HDR when i am playing that content. Very disappointed frustrated right now.