Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
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sausageman
Reel Rookie

Re: Roku Premiere Overheating

Hello, RokuKariza-D,

I left the TV on and just checked it and the player is hot but, not as hot as prior when the red light was on.  I meant to send you the serial number of the device and forgot it.  So, here it is: K42968955954.

Thank you.

sausageman

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Royg
Reel Rookie

Re: Roku Premiere Overheating

My replacement Roku Premiere still overheats. The problem is that the device is always on and doesn’t turn off.

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RokuMary-F
Community Moderator
Community Moderator

Re: Roku Premiere Overheating

Hi @sausageman,

Thanks for keeping in touch and providing the additional information.

I have passed along your information to our Support team. They will follow up and assist you.
If you need any additional help and we’ll follow up to continue assisting you.

 

Best regards,
Mary

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RokuMary-F
Community Moderator
Community Moderator

Re: Roku Premiere Overheating

Hi @Royg,

Thanks for posting.

We appreciate your patience regarding this matter. I understand that you are still experiencing overheating issue with your replacement device, is that correct?

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to pass it along to our Support team who can assist you further.

Please keep us posted.
 

Best regards,
Mary

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sausageman
Reel Rookie

Re: Roku Premiere Overheating

RokuMary-F:

Here's the device id:. K42968955954

Sausageman

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