Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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SDE13
Level 7

Roku Premiere Low Power

I purchased a Roku Premiere on Saturday, 5/23/20. I received the "low power" notice the next day. I can't use the supplied USB cord because it's too short but, I am using the power cord.

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5 REPLIES 5\
boogernose
Level 18

Re: Roku Premiere Low Power

If I had a problem with something the next day I'd take it back and get another one.

---A problem clearly stated is a problem half solved---.
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atc98092
Community Streaming Expert

Re: Roku Premiere Low Power

I'd have to agree with @boogernose for something that is acting odd so quickly. But when you say you are using a power cord, are you connecting the cord to a USB port on the TV or some other device, or are you using the power cube included with the Roku and plugged directly into a wall outlet? If you are not using the Roku power cube and plugged directly into the wall, that might be your issue.

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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SDE13
Level 7

Re: Roku Premiere Low Power

I agree with both of you! I've already contacted Best Buy but, unfortunately they don't have any replacements in stock. 

*I'm using the power cord included with Roku. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Premiere Low Power

@SDE13 

Thanks for the update.

Please send me a PM with your Roku account email address, and include the serial number on the Roku device. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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SDE13
Level 7

Re: Roku Premiere Low Power

Done! 

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