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Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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cryrano36
Level 7
‎08-25-2020 11:42 AM

Roku Premiere HD/4K/HDR sound issues

I purchased the devices in May 2020 and have started having sound issues.  I have multiple Roku devices and only having issues with this model. The only temporary solution I have is unplugging the device from the power source and then plugging it back in. I guess it's safe to say a hard reset is required.  Which should not be required on a new device. Requesting a permanent solution for the devices from Roku.

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Bradyk20
Level 7
‎09-01-2020 12:18 PM

Re: Roku Premiere HD/4K/HDR

I have the same problem. It was intermittent at first. Now every time I turn on my TV I have to reset the Roku device because there’s no sound, it happens every day. I tried unplugging the device and plugging it back in, doing the system restart through the app, I tried using a new HDMI cable, nothing works it loses sound every day. Hoping there’s a software update that fixes this issue.

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