Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
breiersharlow
Level 7

Roku Premiere HD/4K/HDR overheats within minutes

We've followed all the suggestions in the FAQ article, placed the roku in the open, away from all other electronics and out of sunlight, and it overheats almost immediately.

We've only had it a month. It began overheating last week, but now has displayed the message twice within a few hours. The unit feels very warm after running only 5-10 minutes.

0 Kudos
5 REPLIES 5\
RokuKariza-D
Roku Employee
Roku Employee

Re: Roku Premiere HD/4K/HDR overheats within minutes

Hi @breiersharlow

Thanks for posting here in the Community!

Could you send us the serial number of the affected device? It can be found by either navigating to Settings > System > About or at the back/underneath the device itself.

We look forward to hearing from you soon.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos
breiersharlow
Level 7

Re: Roku Premiere HD/4K/HDR overheats within minutes

The serial number listed is K42043984955, model number 3920X.

0 Kudos
RokuKariza-D
Roku Employee
Roku Employee

Re: Roku Premiere HD/4K/HDR overheats within minutes

Thanks, @breiersharlow

I have passed along your information and concern to our Support team. They will follow up and further assist you.

We appreciate your patience.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos
ralphrn2
Level 7

Re: Roku Premiere HD/4K/HDR overheats within minutes

I have the same issue as @breiersharlow. The unit heats up within minutes of powering on.

ROKU Express 4K+ SNSmiley Frustrated07P2163SGLV   Model 3941X

I am very uncomfortable using this product at this hot temperature (108.4f per laser thermometer). The red light I have seen mentioned in other posts does not appear on this unit.

Please advise if I need to return this unit or not.

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Premiere HD/4K/HDR overheats within minutes

@ralphrn2

Thanks for the post.

We would recommend taking a look at the information provided by our Support page regarding overheating with your device here: What should I do if the red light is on or I see a “Your device is overheating” warning?


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos