Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Ndydak
Level 7

Roku Premier low power screen can't resolve

I have been using the device plugged into the Roku provided USB port and block for one year. This morning all of a sudden I received a low power message on the screen. The light is still white on the device. I tried different blocks, different cables, different HDMI cables, and a whole different TV. Nothing has fixed the issue. Is the device just dead somehow? 

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3 REPLIES 3\
RokuMary-F
Roku Employee
Roku Employee

Re: Roku Premier low power screen can't resolve

Hi @Ndydak,

Thanks for reaching out regarding the issue you are experiencing.

If plugging your device into the wall adapter isn't resolving your issue of low power, please send me a private message with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Kind regards,
Mary

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Emmalynfranz
Level 7

Re: Roku Premier low power screen can't resolve

Hello, i am also having the same issue and cant find a way to resolve it. It wont let me leave the screen its on so i cant click out of it to locate the the serial number

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RokuMary-F
Roku Employee
Roku Employee

Re: Roku Premier low power screen can't resolve

Hi @Emmalynfranz,

Thanks for posting in the Roku Community!

We recommend starting here to troubleshoot with a low power issue: What should I do if the red light is flashing or I see a "low-power" warning? | Official Roku Suppor...

Is there a light showing on your device? How are you powering the device? Is it plugged into the TV USB port, or is it plugged into the wall outlet with the provided cables? In addition, have you tried using another HDMI port on your TV as well as trying your device on another TV to see if you are seeing the same issue?

Please keep us posted and we'll continue assisting you from there!

Thank,
Mary

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