Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Roku Premier freezing

I started to have freezing issues with apps then the whole roku device, I have unplugged it many times, I just did a hard reset, I'm on the initial setup and same thing. I have to wait about 15 - 20 seconds each time I want to move the cursor. is thing thing done?
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Level 10

Re: Roku Premier freezing

The Premiere uses an IR remote. Is there clear line of sight from the remote (iremember, t’s usually 2-3 feet lower than your eyes)?

Does the same thing happen when using the Roku app as a remote?
Roku Ultra (4660)
Apple TV (5th gen), TiVo

Roku boxes from every generation.
Apple TV (2nd, 3rd, 4th gen)
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