Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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NYuser1107
Level 7

Roku Premier Overheating

My Roku Premiere keeps overheating while watching TV. I have it out in the open and even tried suspending it in the air so it was well ventilated. I have accessed the Secret menu and it shows that the unit is running at 128C while sitting at the home screen. I have tried a factory reset etc and none of these have addressed the issue.

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2 REPLIES 2\
Tulumbatron
Level 7

Re: Roku Premier Overheating

Mine is also constantly overheating. I tried everything to get it to not overheat. The HDMI extender does not work either. I’m trying to get in touch with Roku Danny but I can’t PM him for a solution. It seems like a ton of people are having this problem. PLEASE HELP ROKU OR IM DONE WITH THIS PRODUCT AND SERVICE 

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AvsGunnar
Community Streaming Expert

Re: Roku Premier Overheating

@Tulumbatron 

If your Premiere is less than a year old, then should qualify for replacement under warranty.

https://support.roku.com/article/208757058   Procedures and links for warranty replacement.

Roku appears to be good with replacements as long as it qualifies.  Good luck.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.

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