Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Sunshine-Nic
Level 7

Roku Premier Device - No power

My Roku Premiere (4620 series) device is no longer getting any power. It is plugged into the wall outlet using the Roku provided plug. I've validated the cables and plug are working as they power up another device. The Roku device power light doesn't come on. The device is only 11 months old.  Any suggestions? Hard to believe the device is broken after only 11 months

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