Help

Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Beren2000
Level 7
‎05-20-2020 07:28 AM

Roku LT malfunctioning when playing on demand programs

My Roku LT is malfunctioning when playing on demand programs:

1. If often stalls and replays during commercail breaks, and occasionally during programs.

2. During on demand programs, the device oftens resets itself.

3. All three of our Roku remotes often perform slowly or not at all.

Thanks!

 

0 Kudos
Reply
1 REPLY 1\
atc98092
Community Streaming Expert
‎05-20-2020 08:20 AM

Re: Roku LT malfunctioning when playing on demand programs

Roku has used LT on three different models: 2400, 2450 and the new 4662. Which model do you have? If it's one of the first two, those are extremely old and no longer supported by Roku. And from your description I think it might be one of those two.

If yours is a 2400/2450, it's really time for an upgrade. Those don't even support 1080. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Reply