Mine started doing the same thing yesterday, cutting back to the Home Screen randomly no matter what I’m watching. All the reboots don’t help, nothing helps. I’m extremely upset that I’m paying for streaming services I can’t even watch because my Roku is a piece of garbage. The number of people commenting on this is crazy and Roku does nothing about it. I want the problem fixed or my product replaced. Is it a little weird to everyone else that there’s no actual person to talk to about issues with these devices??
Ours does this too the last 2-3 weeks no matter what we are watching whether Hulu or Netflix, we have the Roku Soundbar does anywhere from 5 minutes to 30 minutes into what we are watching stops what we are watching and goes to main menu or it goes to main menu then shuts down to our tv logo and stuck in our TV logo off and on loop
My Roku keeps returning to Home Screen tried to remove HBO app restart and re add HBO still every time I try to load Sesame Street right back to the Home Screen. Did a factor reset same issue. Works from pc phone amazon tv. Seems the latest firmware borked the stick! Please roll back the firmware!!!!!
I also had this same issue with the Roku in my bedroom so I went and got the one from the den and exchanged them. So then, the one with issues in the bedroom worked perfect in the den and the one from den kept reverting to Home Screen in bedroom(except Netflix).
Solution: swapped out the HDMI cable in bedroom and no more issues.
-Roku model number: 3931RW -Roku Express+ -serial number: X00400S1641A -device ID: S0123011641A -software OS: 9.4.0 build 4200-AE (these can all be found in Settings > System > About) -when does this is occur? what are you doing when this happens? Approx. 3-4 minutes into any show or movie. -does this issue occur on a specific channel or does it happen on all channels? This is occurring on every channel that I have tried. -please provide a tracker ID the next time this issue happens (after the issue occurs, press the Home button 5 times, followed by the Backbutton 5 times): Issue ID: 1A-053-792