Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
kismetSedai
Level 7

Roku Home screen is a non functional mothers day add. cant get past it

The buttons don't let me navigate the add.  

I can push the Netflix button, and it works, but I don't currently want to watch Netflix and that is the only button which functions.

Home just takes me from netflix back to the add.

I get that you want people to buy a new product, but I can't even do that (which i don't want to)

WTF?  Show an add fine, but make it so I can't use the product i already purchased so you can show me an add  ... NOT FINE

0 Kudos
1 Reply
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Home screen is a non functional mothers day add. cant get past it

@kismetSedai 

Thanks for the note.

What Roku model device are you using? Can you please provide screenshots of the issue that you are experiencing? Have you tried restarting your device and seeing if you are still experiencing the issue?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos