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RainH20
Level 7
‎01-03-2021 09:40 AM

Roku Express randomly reatarts

I have a #RokuExpress I just got two weeks ago. It randomly reatarts. I can sometimes get through an entire movie or TV episode, but most times it will randomly restart within a few minutes. I've tried a different TV, different cables, plugged the USB directly into the TV, different power bricks, etc

It's very frustrating, and frankly, makes me want to send it back and ditch Roku altogether. Is the fire stick any better? Guess I will find out ... 

 

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makaiguy
Community Streaming Expert
‎01-03-2021 12:00 PM

Re: Roku Express randomly reatarts

Is your Roku device powered by plugging it into a USB port on your television? The ports on many televisions only supply 0.5 amp, which is not enough to power a Roku reliably.

It is recommended that you power your Roku device via the power adapter that came with it, plugged into your house power. If you no longer have the adapter that came with your device, you may have another one handy that can be used -- just make sure the tiny print on it confirms it has a 5 volt dc output of at least 1 amp.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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