Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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AbbyMoose
Level 7

Roku Express has green screen/static on all channels but Netflix

I have had my Roku Express (3700 series)  since 2016 and have not had problems in the past. I moved to a new apartment and got a new TV, and there has been a new problem. Whenever I try to watch any challen, except for Netflix, the audio and video cut out. The video goes between a dark green screen and standard static screen and no audio happens. I only get about an hour and a half to 2 hours on any particular channel if I am lucky (Discovery+, Hulu, Paramount+, Roku Live, etc). Netflix is perfectly fine no matter what. I have tried resetting my Roku several times, with the remote trick and from Settings, I have used different HDMI cords and ports on my TV, and I have unplugged the Roku from the electrical power and let it sit for an hour before plugging it back in. What could the problem be?

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1 REPLY 1\
RokuKariza-D
Roku Employee
Roku Employee

Re: Roku Express has green screen/static on all channels but Netflix

Hi @AbbyMoose

Thanks for bringing this to our attention.

Firstly, please be aware that your device is no longer under warranty. But no worries, I have passed along your information and concern to our Support team. They will follow up and further assist you through email.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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