Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Haleycm1
Level 7

Roku Express Stuck on Loading

My Roku Express is stuck on the loading screen (letters dancing). I have tried unplugging and pressing factory reset for 30+ seconds and nothing is working.  It has been going on since yesterday with no change. Is there any other way to resolve the issue?

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renojim
Community Streaming Expert

Re: Roku Express Stuck on Loading

Make sure you're using the supplied power adapter and not your TV's USB port; try another HDMI cable.

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Haleycm1
Level 7

Re: Roku Express Stuck on Loading

It is plugged into the wall with the original cord. It has worked for the last couple of years but all of a sudden this issue started. Any other possible solutions I also tried the reset with the push sequence of remote buttons. Any other possible solutions?

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renojim
Community Streaming Expert

Re: Roku Express Stuck on Loading

None of those button sequences will work until it gets to the Home Screen.  Did you try another HDMI cable?  If you have another USB power adapter from a phone or tablet give it a try.

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