Roku Express Streaming Player (3900R) dropping sound for 2-3 seconds
In the last week or two our Roku player has been dropping the sound for 2-3 seconds and then comes right back. The power is plugged into an outlet. We've tried a new cable and a different HDMI port on the TV -- no change. We've disconnected the power and HDMI, waited a minute and reconnected -- no change. We see where the software was updated about two weeks ago and wondering if it may be a software issue. We're disappointed to learn that Roku does not provide technical assistance -- will keep this in mind if we need to replace it. Any suggestions?
Re: Roku Express Streaming Player (3900R) dropping sound for 2-3 seconds
I have done everything recommended to resolve the insufficient power message on my Roku Express. I have replaced the power supply and the HDMI cables with their products and it is plugged directly into the wall. Still have the message and no tech support. A friend told me to just replace it, but I shouldn't have to. This is ridiculous.