Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Roku Express Sound drops out for 1 second every 10-15 minutes

When playing Netfilx or Amazon Prime (pretty much all we use it for) the sound drops out entirely for about 1 second every 10-15 minutes or so on our brand new Roku Express. VERY FRUSTRATING. Had no such issue with our former wifi-enabled DVD player. HELP!!!

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