Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Mrsbeason
Level 7

Re: Roku Express+ Screen Only Displaying 1/4 of TV Screen-possible solution???

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What does it matter the tv model when multiple people are having the same issue? Mines been connected to an Emerson and a Samsung. Showing a quarter of the screen after a few minutes. I want a refund. First time buying a Roku and will never buy another!
RokuTannerD
Level 19

Re: Roku Express+ Screen Only Displaying 1/4 of TV Screen-possible solution???

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@Mrsbeason We have been investigating these reports and working toward a resolution. Please send me a private message with your Roku's serial number from Settings>System>About, or printed on the device, and I'll follow up directly to continue assisting you. 

 

Thanks,

Tanner

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MyStars
Level 7

Re: Roku Express+ Screen Only Displaying 1/4 of TV Screen-possible solution???

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I am having this problem as well. 1/4 screen on both Netflix and Prime Video apps. I watched earlier today, and the screen was fine. This afternoon, the screen is messed up. Rebooting ROKU fixes the problem, implying it is a s/w issue. 

ROKU Express model: 3930X

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RokuTannerD
Level 19

Re: Roku Express+ Screen Only Displaying 1/4 of TV Screen-possible solution???

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@MyStars Thanks for letting us know. What is the specific make & model of TV that your device is connected to? We're looking into this issue and this information would be super helpful. 

 

Thanks,

Tanner

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esw
Level 7

Re: Roku Express+ Screen Only Displaying 1/4 of TV Screen-possible solution???

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It's happening to me as well. 1/4 screen upper left hand corner, only when i start playing a show

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esw
Level 7

Re: Roku Express+ Screen Only Displaying 1/4 of TV Screen-possible solution???

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I unplugged my Roku and plugged it back in and now it's working fine again.

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MyStars
Level 7

Re: Roku Express+ Screen Only Displaying 1/4 of TV Screen-possible solution???

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TV: LG 47LB5900-UV
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Bawhiddon1
Level 7

Re: Videos only showing on top left of screen

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I have same issues guess I will have to switch back to my fire stick. 

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Bawhiddon1
Level 7

Re: Roku Express+ Screen Only Displaying 1/4 of TV Screen-possible solution???

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I have same issue. Finally gave up and switched to my old fire stick. Guess I should of saved my money and stuck with amazon 

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sirsteve1968
Level 7

Re: Roku Express+ Screen Only Displaying 1/4 of TV Screen-possible solution???

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Same issue for me. I wish you would stop asking what type of TVs we all have, it does NOT matter since all sorts of TVs are being used. It is an issue with YOUR device. It happens to me too and a reboot fixes till the next time. I already unplugged it and did the song and dance all the rest of us do...we need a fix! Thanks.