Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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TimS1
Level 7

Roku Express - No Sound/Audio

got a new Roku Express about a month ago.  It worked perfectly for about a week and then the sound/audio went out.  I followed suggestions and set audio to Stereo and HDMI to PCM-Stereo which fixed it.  About three weeks later now, sound went out again.  Tried all suggested fixes including cable, factory default reset, power off/on, batteries out out of remove, TC power off/on...nothing works.  Video is great, just no sound.  Do I now one a Roku-Brick?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Express - No Sound/Audio

@TimS1

Thanks for the post.

Are you experiencing this issue on a specific channel or does it happen across all channels? 

We would also recommend checking out the troubleshooting steps provided by our Support page here: What should I do if I do not hear the audio from my Roku® streaming player?

If you are still unable to resolve the issue, can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to pass it along to our Support team who can assist you further.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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