Playback Issues - Audio/Video & Power

[chojn1sk]

I just recently purchased a Roku Express. I set it up today and have it connected to my WiFi. Every time I open Netflix and a few other apps, my Roku crashes and restarts. I have tried deleting the app, then reseting my Roku 3-4 times. Nothing has helped. Has anyone experience this issue?

[renojim]

Are you using the supplied power adapter and not the TV's USB port?  If so, I'd probably just take it back.

[chojn1sk]

My roku is plugged into the USB on my tv. 

How do I report an issue? One of these posts said to report an issue number for this - but I'm not sure who to send that to.

[RokuDanny-R]

@chojn1sk 

Thanks for the post.

As @renojim mentioned, have you tried to connect your Roku device to a wall outlet. It's possible that the TV USB port is not providing adequate power to your Roku device.

Please keep us posted what you find out.

Thanks,
Danny