Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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chojn1sk
Level 7

Roku Express Crashing Every 20 seconds

I just recently purchased a Roku Express. I set it up today and have it connected to my WiFi. Every time I open Netflix and a few other apps, my Roku crashes and restarts. I have tried deleting the app, then reseting my Roku 3-4 times. Nothing has helped. Has anyone experience this issue?

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3 Replies
renojim
Level 21

Re: Roku Express Crashing Every 20 seconds

Are you using the supplied power adapter and not the TV's USB port?  If so, I'd probably just take it back.

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chojn1sk
Level 7

Re: Roku Express Crashing Every 20 seconds

My roku is plugged into the USB on my tv. 

How do I report an issue? One of these posts said to report an issue number for this - but I'm not sure who to send that to.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Express Crashing Every 20 seconds

@chojn1sk 

Thanks for the post.

As @renojim mentioned, have you tried to connect your Roku device to a wall outlet. It's possible that the TV USB port is not providing adequate power to your Roku device.

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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