Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Elle2
Level 7

Roku Express+ CBS NEWS TV display is one half screen size

I am using a Roku Express+ on my analog Panasonic CRT PV-DF205 TV. CBS NEWS displays on only 1/2 of the screen making it too small to view.

ALL the other channels display properly, including Amazon Prime and Apple TV. CBS News had played normally in the past. I have removed & reinstalled the app and nothing works. Systems are updated. I even tried a second Roku Express+ that was newly purchased for a different room. Nothing works. The HDMI cable is well connected and I did not switch the HDMI cable because every other app is functioning.

I cannot contact CBS and an email I sent fell on deaf ears. Roku - Can an your Roku IT department contact CBS, if that is the problem?

Thank you.  Ellen

 

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2 REPLIES 2\
makaiguy
Community Streaming Expert

Re: Roku Express+ CBS NEWS TV display is one half screen size

I don't have an Express+.  On an HDMI connected set I'd suggest trying setting Settings > Display type to the TV's actual resolution rather than "Auto detect".  I don't know if the Express+ has a similar setting.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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FeelingDaft
Level 9

Re: Roku Express+ CBS NEWS TV display is one half screen size

I have the same issue using my Roku Express+ but the problem is for a different channel, Kanopy.

I raised the issue here and received various responses. The bottom line was that I could do nothing to rectify the display. It seems that some channels are coded on the assumption that you are going to be using a 16:9 aspect ration TV.

I suggest you read the post that I am referring to:

https://community.roku.com/t5/Playback-Issues-Audio-Video-Power/Display-of-4-3-aspect-ratio-films-on...


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