Solving playback issues

[Acacia]

Seems like this thread is dead. Thank you to those who read and provided suggestions. My conclusion is - unique problem, no solution, defective or broken Roku, time to go back to the store?

[StreamerUser]

@Acacia 

Not sure what assistance @RokuDanny-R   provided to you, but if you are looking to replace the 3930 I recommend the $30-40 Express 4K+ (3941), which is dual band with a USB ethernet option and a voice remote.

[Acacia]

Many thanks, @StreamerUser 

[Kp4351]

Exact problem 

[Kp4351]

Exactly what happened to me. My player is about a year old. It was idle for a couple months. I had the total freeze happen. Blah blah did everything you did. I thought I just had a dud. So I bought a brand new duplicate one. Used the new cables. It did the exact same thing. Totally frozen. With a brand new unit! 

I guess I’ll try fooling with it a little longer, but it’s totally baffling why it just won’t work at all. 

[RokuJanadeeK]

Hi @Kp4351,

Welcome, and thank you for reaching us here at the Roku Community!

Upon carefully assessing this concern, it seems that the issue lies in the TV itself since a brand-new device had the same problem. We suggest that you try it on a different TV and observe if there is a difference.

If the issue persists, kindly provide us with the Roku device ID so we can dig deeper into this specific concern.

We're eager to help. Kindly keep us posted.

Sincerely,
Janadee