Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Paterl
Level 7

Roku Express Bad sound quality

I have recently purchased the roku express however the sound quality on my TV is horrific. Everyone sounds like robots and the sound keeps going out of sync. I have tried all 3 hdmi ports but the same happens with all of them. 

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2 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Express Bad sound quality

@Paterl 

Thanks for the post.

Have you tried replacing the HDMI cable that you are using to connect the Roku device? In addition, have tried restart your wireless network to see if that help resolve the issue you are experiencing?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Paterl
Level 7

Re: Roku Express Bad sound quality

Hi Danny

Thanks for replying. 

How can the cable be faulty if I have just purchased this about a week ago? Is it a known problem to get a faulty cable? Yes I have done multiple restarts and have restarted the roku device from main menu too. 

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