Hello, my grandmother just bought a roku express as an alternative to TV. My family has an older roku model and havent had issues. Upon setting up her Roku Express apps will only stream for 5-10 minutes before fully shutting down and returning to the home screen, happens on all apps including Youtube, Netflix, Disney+
Ive tried powercycling, directly plugging into wall, updating, cycling software update server/store server, resetting internet connection settings. She even got new faster internet and no solutions.
Model- 3930X
Software - 9.4.0 build 4190-AE
Version- AE9.40E04190A
S/N- X00400HKY9VE
ID- S008309KY9VE
UID/GID- 501/501
I just bought a brand new Roku tv and I have this same problem. After watching something the audio stops after 15-20 minutes then the picture freezes then it goes back to the homescreen. Very frustrating. How do I fix this problem?