Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Lizzy13
Level 7

Roku Express 4K+ is showing black screen while trying to play movie

My roku is not working. I can see everything on my screen until I go to play something. I go to Netflix, click on a movie and then the screen is black, I can see captions and closed captions. I can see time stamps. But I can’t see the movie itself. I know it’s not just Netflix because the same thing is happening on Disney+ and on YouTube. I have an about 3 foot long JVC tv. I don’t know what to do. Can anybody help?

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Lizzy13
Level 7

Re: Roku Express 4K+ is showing black screen while trying to play movie

Nevermind! Problem solved! I switched the hdmi cord around. So the side that was in the roku player went into the tv and vice versa

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