Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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gk5
Level 7

Roku Express 3930 - suddenly No Signal on TV

Hi!

My Roku Express, bought in February 2021, was working fine until a few days ago. On Monday, I tried turning it on and got a blue screen with No Signal. I've tried:

- Turning everything off and on,

- Disconnecting the HDMI and connecting it again,

- Pressing the reset button,

- Trying a different HDMI cable,

- Trying a different HDMI input. 

So far no luck. The light on Roku Express is white, not blinking. Any ideas?

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6 Replies
DBDukes
Level 16

Re: Roku Express 3930 - suddenly No Signal on TV

The only thing you may need to do different is to press the Reset button for at least 30 seconds. A Factory Reset will properly occur if that is done. Less than that and it may not be a full Factory Reset.

DBDukes
https://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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gk5
Level 7

Re: Roku Express 3930 - suddenly No Signal on TV

Hi DBDukes - tried that too Smiley Sad

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DBDukes
Level 16

Re: Roku Express 3930 - suddenly No Signal on TV

This may be a defective device. You'll need to work with @RokuDanny-R or @RokuMary-F to try to resolve before beginning a return/replacement. Get all your receipts for proof of purchase, just in case.

DBDukes
https://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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gk5
Level 7

Re: Roku Express 3930 - suddenly No Signal on TV

Thanks DBDukes, I sent them a private message. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Express 3930 - suddenly No Signal on TV

@gk5

Thanks for the posts.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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gk5
Level 7

Re: Roku Express 3930 - suddenly No Signal on TV

Thanks for your reply @RokuDanny-R, I just sent you a private message with the serial number.

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