Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Aahzz
Level 8

Roku Express 2019, reboots while watching Amazon

I just got a new Roku Express 2019, from Amazon, ironically - any time I try to watch a show on Amazon Prime, I can't get more than 5 to 10 minutes before the Roku reboots.  I've removed the channel, restarted the Roku, and then added Amazon again with no luck.  Thoughts?

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4 Replies
Aahzz
Level 8

Re: Roku Express 2019, reboots while watching Amazon

Anyone?

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Kennysqueek
Level 7

Re: Roku Express 2019, reboots while watching Amazon

I have the same issue and there are alot of people with that same problem on reddit with no solution that works, i hope roku has a solution for this.

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Redbeaks
Level 7

Re: Roku Express 2019, reboots while watching Amazon

Same problem here with prime and Fubo only. You tube works with no issue with same setup. On same TV and wifi, old PS3 runs Prime no issue. Problem is related to Roku.

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Aahzz
Level 8

Re: Roku Express 2019, reboots while watching Amazon

I fixed it on mine - I was using a shared USB power block to power both the Roku and my Magic Jack.  I went to a higher output block and the issue went away.  

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