Playback Issues - Audio/Video & Power

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Moxie1
Level 7

Roku Channels are pixelated suddenly

 

All of a sudden several of my Roku Channels are pixelated.

HGTV, Food Network, Filmrise, etc.

Netflix and Acorn are ok

The channels has to reload.

I have tried the restart of Wifi, Roku, ETC

Nothing helps,

Used new HDMI cord.

Why all of a sudden?

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5 REPLIES 5\
atc98092
Community Streaming Expert

Re: Roku Channels are pixelated suddenly

Pixelization is almost always caused by a network speed issue. The Roku itself doesn't have a resolution below 720p, so it's not the display resolution causing it. Make certain you aren't having networking issues. Perhaps someone nearby has set up a new access point on the same channel you're using, and now you are getting interference.

Use a computer and go to speedtest.net and test your Internet speed. If it's under 10 Mbps, it's a possibility. If it's under 5, that most certainly would cause a problem. The question would be, what speed are you supposed to have and why is it not there? 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee, just another user.
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Moxie1
Level 7

Re: Roku Channels are pixelated suddenly

Hi

Thank you

Speed test is Download 1.51 mbps

Upload is 11.59 mbps

 

now Netflix and Acorn and all channels are pixeled.

TV  channels on Spectrum are not

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makaiguy
Community Streaming Expert

Re: Roku Channels are pixelated suddenly


@Moxie1 wrote:

Hi

Thank you

Speed test is Download 1.51 mbps

Upload is 11.59 mbps

 

now Netflix and Acorn and all channels are pixeled.

TV  channels on Spectrum are not


You've suggested your Roku is connected to your home network via wifi.  Is your computer connected via wifi also, or is it a direct connection via Ethernet cable?

In any event, 1.5 mbps is too slow for reliable streaming.  It may be that other things on your network were also using bandwidth so that 1.5 mbps was all that was available for your speed test.

Try shutting everything but your computer down, run only the speed test on your computer, and try the test again.

Doug
Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600

Roku Community Streaming Expert
I am not a Roku employee, just a user like you.

If this post solves your problem please help others find this answer by clicking "Accept as Solution."
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Moxie1
Level 7

Re: Roku Channels are pixelated suddenly

Ethernet cable is connected to Router to my computer.

pixelation cleared up last night 

We will see

I need to see what Im paying for for speeds with Spectrum

Susan

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Moxie1
Level 7

Re: Roku Channels are pixelated suddenly

Hi

Thanks for suggesting a Speed Test

I called Spectrum

They also tested and said my download speed very very low,

Trying to trouble shoot and visit 

We will see!

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