Playback Issues - Audio/Video & Power

[Deadmedic]

Hi.

I've read a few posts similar to this... but they're all months/years old.

I've tried to watch several movies via the Roku Channel... namely "Children of the corn" and "Hellraiser".  When selecting to play either movie, it attempts to buffer and then immediately spits me back out to the play menu.

Here are my specifics:

model # - 3810x

Software ver - 9.3.0.4194

serial - YHOOGY567951

everything else (thus far) seems to work flawlessly.

Thoughts?

Thanks in advance

[Ss8]

I have the same issue. Playback won’t start. It returns to the play button. Both Hellraiser movies just won’t play no matter what I try. 

[renojim]

I know it's not helpful, but I just tried both and they start playing for me.  Sorry, but I have no suggestions.

[RokuMary-F]

Hi @Ss8,

Thanks for the post.

Can you please provide more information about the issue you are experiencing? Does this happen on all movies/shows in The Roku Channel or just specific titles? In addition, can you please specify the exact steps you are taking to reproduce this issue so we can investigate further?

With more information, we will be able to assist you further.

Thanks,

Mary